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Many phone calls (or at least the opening moments) are chock-full of small talk.Since the majority of introverts aren’t fond of small talk, this immediately starts the call off on an awkward note.The more talkative our phone-mate is, the less we’ll be able to say, and eventually, we’ll get bored and give up trying to keep the conversation alive.Non-verbal communication (aka body language) is remarkably important to conversation.It’s kind of a known thing — I mean, there are entire comics dedicated to the subject. First and foremost, a ringing phone is incredibly intrusive.Like an alarm clock or crying baby, it demands attention RIGHT NOW!

Those long, awkward pauses don’t translate well over the phone.

As much as we may hate them, there are times when phone calls are necessary.

Whether it be scheduling appointments or disputing a charge, we have to bite the bullet and make it happen.

Fortunately, there are a handful of ways to make the process less painful.

For business-related matters, spend a little time prior to the call writing a brief script or several talking points.

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